Frequently Asked Questions – TataBed
We want your experience with TataBed to be as smooth, enjoyable, and comforting as our beds! Here are answers to some of the questions we hear most from our community of pet lovers.
General Information
How do I place an order?
Placing an order is simple! Browse our TataBed CozyNest™ 2-in-1 Plush Pet Bed, choose the size or style you prefer, and click “Add to Cart.” Then proceed to checkout and complete your payment — your pet’s new favorite bed will be on its way!
What payment methods do you accept?
We accept all major Credit & Debit Cards, PayPal, and Bank Transfer via PayPal to make your checkout as convenient as possible.
How safe is my personal information?
Your privacy is our top priority. Our website uses SSL encryption to protect your personal and payment information during checkout. For more information, please see our Privacy Policy.
How do I clean my TataBed?
Our TataBed beds are machine-washable! Simply unzip the cover, wash it on a gentle cycle, and air dry. The bed is designed for durability and easy maintenance, keeping it fresh and cozy for your pet.
Can my pet use the bed if they are a senior or have joint issues?
Yes! The soft but supportive filling cushions joints and muscles, making it perfect for older pets or those with mobility concerns. It keeps them warm and comfortable, especially during colder months.
What if my pet is anxious or stressed?
The TataBed is designed to mimic a mother’s hug, providing emotional comfort and reducing stress for pets of all ages. It’s perfect for puppies, kittens, or any pet who loves a secure, cozy space.
Which sizes are available for the bed?
Our bed comes in multiple sizes to accommodate small, medium, and large pets. Please check the size chart on the product page to find the perfect fit for your furry friend.
Which browsers work best for shopping on your site?
For the best experience, we recommend using the latest versions of Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge.
Shipping & Checkout
Is shipping free?
Yes! Free shipping to Italy/Europe within 10 business days..
When will my order arrive?
Orders are usually processed within 1–2 business days. After leaving our warehouse, delivery typically takes 5–7 business days, depending on your location. Please note that shipping times may vary during holidays or due to unforeseen delays.
Support
Can I cancel my order?
Once your order is confirmed, we begin processing it immediately. For this reason, we are unable to cancel orders after checkout. Please make sure everything is correct before completing your purchase.
Do you offer returns or refunds?
Absolutely! If you’re not completely satisfied with your TataBed purchase, you can request a return or exchange according to our Return & Refund Policy. Visit our Policies page for full details.
Can I contact TataBed for further questions?
Of course! We’re always happy to help. Reach us anytime at hello@tatabed.com, and we’ll respond promptly.